Shipping policy

Last updated: September 11, 2026

At ZUVIA, we aim to make your shopping experience simple and convenient. Because we work with trusted third-party suppliers and fulfilment partners, orders may be shipped directly from our suppliers.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please note that processing times may be longer during promotional periods, holidays, or periods of high order volume.

Delivery Times

Our estimated delivery time is:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other circumstances outside of our control.

Some international orders may take longer than the estimated timeframe.

Shipping Costs

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be clearly stated on our website and may be subject to specific terms and conditions.

Tracking Your Order

Where tracking is available, tracking information will be sent to the email address provided when placing your order.

Please allow 2–5 business days after receiving your shipping confirmation for tracking information to become active.

If your tracking information has not updated for several days, this does not necessarily mean your package is lost. Shipping carriers may occasionally experience delays or gaps in tracking updates.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address. ZUVIA cannot guarantee replacement or reimbursement for orders delivered to an incorrect address supplied by the customer.

Delayed or Lost Orders

While we do our best to ensure your order arrives on time, ZUVIA is not responsible for delays caused by shipping carriers, customs, weather, public holidays, strikes, incorrect addresses, or other circumstances beyond our reasonable control.

If your order appears to be lost or has significantly exceeded the estimated delivery timeframe, please contact us so that we can assist you.

Customs & Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

ZUVIA does not control customs processing times and cannot guarantee that an order will not be subject to additional charges.